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Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About Palacio de Las Dueñas

What is Palacio de Las Dueñas?

Palacio de Las Dueñas is a historic palace in Seville known for its courtyards, gardens, and artistic collections. It has been associated with the House of Alba for centuries and is open to the public.

Do I need a ticket to visit the palace?

Yes. Entry is ticketed, and booking in advance is recommended to secure your preferred visit time, particularly during peak travel periods.

How long does a visit usually take?

Most visitors spend around 60 to 90 minutes exploring the palace, including its gardens and interior rooms.

Is the palace suitable for first-time visitors to Seville?

Yes. Its central location and manageable size make it an easy and rewarding cultural visit, even if you are short on time.

Can I visit Palacio de Las Dueñas with children?

Yes. The palace is suitable for visitors of all ages, and the open courtyards and gardens are often especially enjoyable for families.

Is Palacio de Las Dueñas accessible for visitors with reduced mobility?

Many ground-floor areas are accessible, including the courtyards and gardens. Some historic rooms may have limited access due to preservation requirements.

Is photography allowed inside the palace?

Photography for personal use is generally permitted, though flash and tripods may be restricted in certain areas.

Is there a café or restaurant inside the palace?

No. However, there are many cafés and restaurants located within a short walking distance of the palace.

When is the best time to visit Palacio de Las Dueñas?

Early mornings and weekdays tend to be quieter, while spring and autumn offer the most comfortable conditions for visiting.

Is this the venue’s official website?

No. This website offers official tickets to Palacio de Las Dueñas, but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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